STORY Hospitality

STORY Hospitality is an extraordinary hotel management company, scoring top marks for the service they provide to those that entrust them with their properties, as well as the world-class experiences provided to their guests.

They manage a portfolio of international properties, dotted around some of the most sensational locations in the world.

With the Asian Pacific hotel investment pipeline set to reach the eye-watering figure of $9 billion in 2022, STORY Hospitality has made its move to take a portion of this market that is about to sky-rocket.

With Fourth help, and the implementation of Adaco, they automated daily back-office operations to prioritise efficiency and profit, so that essential resources could be re-deployed on core business.

Challenges

• All hotels, under the same management company, operating separately and independently.
• Lack of standard purchasing models, with each hotel headed by a different procurement director with independent strategies and vendor preferences.
• Lack of visibility and control over individual hotels purchases and costs.
• Time-consuming and manual procurement process.
• Delayed delivery timelines due to paper-laden and laborious purchasing approval processes.

Results

• All hotel properties developed an agile operating environment with a cloud-based procurement solution.
• All hotel properties adapted to a centralised purchasing model with a single gateway.
• The hotel management company introduced a standard operational procurement process to deliver consistency across all properties, regardless of the location.
• Leaner operations with a single, central purchasing director who has full visibility into procurement data from all properties.
• Local teams working efficiently through automated and standardised procurement and approval processes.
• 15% reduction in back-office workload allowing for savings to be invested in the re-deployment of resources to focus on core business.