Fourth launches new in-app health survey to help the industry safely reopen

By Fourth|Jun 2, 2020|12:12 pm CDT

Fourth, the leading global software provider for the hospitality sector, has announced the launch of their in-app health survey that enables operators to efficiently track the health of their employees to ensure all measures are taken to safely staff their sites when the industry reopens.

The new feature, which is securely accessible for employees via the Fourth app, asks employees a series of questions on their current health so that operators can establish if they are fit to work ahead of their shift. The questions will be asked daily and are in line with the latest NHS advice and Government guidance on return to work protocol for the hospitality industry.

Once in use, responses will feed in the Fourth scheduling solution, enabling managers to see which team members are fit to work that day. The easily navigable system also highlights which team members are yet to complete the survey, as well as flagging any employees that are experiencing Covid-19 related symptoms. Reviewing the responses in their scheduling solution, managers will be able to identify team members who are fit to work and could pick-up shifts of those unable to work. 

The new feature allows operators to efficiently and safely manage their staffing levels once they have reopened and mitigates the challenge of employees calling in sick at short notice and leaving them short-staffed. Crucially, it also allows operators to demonstrate they are taking all reasonable precautions to facilitate a safe workplace, which they can share with their customers to help rebuild consumer confidence to return to hospitality venues.

Sebastien Sepierre, EMEA Managing Director at Fourth, said: “It has been an incredibly challenging few months for the hospitality industry, but attentions are now very much turning to reopening and operators are looking at ways in which they can harness technology and implement new policies and procedures to ensure the safety of workers and customers. This new feature has been specifically developed to support our customers with this challenge.”

“Not only does this enable the safety of team members and the containment of COVID 19, but it will be essential in building consumer confidence. This will be a pivotal challenge we collectively need to overcome in order to give our industry the best possible chance of hitting the ground running when it reopens.”

The function, which is currently in trial with a limited number of Fourth customers, will be available from 18th June to customers using Fourth’s workforce management solution. Fourth are actively compiling a list of customers now who would like to opt in for this feature from 18th June, and a full roll out will follow.

For any media enquiries and information requests including interviews and photography requests please contact:
Mark Stretton    Fleet Street Communications | T: 020 3985 6810 | E:
Geoff Campion  Fleet Street Communications | T: 020 3985 6810 | E:

About Fourth
Fourth provides end-to-end, best-in-class technology and services for the restaurant and hospitality industries. Their procurement, inventory, and workforce management solutions, coupled with the industry’s most complete data and analytics suite, give operators the actionable insights they need to control costs, scale profitability, improve employee engagement, and maintain compliance. Since its merger with US-based HotSchedules, Fourth serves more than 7,000 customers across 120,000 locations globally. Fourth works with multi-national companies in the hospitality industry, including Fullers, Gaucho, Hilton, Krispy Crème, Leon, Café Nero, Soho House, Subway, Strada, Wagamama and Stonegate.

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