The latest figures from Fourth, the leading global software provider for the hospitality sector, have revealed the remarkable success of the Eat Out to Help Out scheme in boosting sales, with restaurant companies benefiting the most from the Government-backed initiative, followed by the pub and bar sector, and then QSR.
The data, which has been aggregated from analysis of over 700 companies across the restaurant, pub and bar, and QSR sectors, reveals that sales were up 50% between Monday-Wednesday in the opening week of the EOTHO initiative (3-5 August), when compared to the previous week. Restaurants enjoyed a 70% sales increase across this period, with pubs up 26% and QSR up 22%.
Crucially, data from the first week of the initiative doesn’t indicate a drop off in trade between Thursday and Sunday, when compared with the week prior, indicating that the initiative is not cannibalising weekend trade.
The insight also reveals there was a slight drop off in sales for the second week of the EOTHO initiative, with sales down collectively 13% between Monday-Wednesday (10-12 August), when compared with the opening week. QSR experienced a 30% decrease in sales, pubs and bars a 20% fall, and restaurant sales were down 6%.
However, the second week of the EOTHO initiative still resulted in a significant uplift compared to the week before the initiative started, with sales up 30% across the three sectors.
Furthermore, Fourth data suggests that the majority of companies have been reporting EOTHO sales figures inclusive of the discount and in doing so are understating their sales performance. Once these numbers are added in there will be a further increase in these figures.
The spike in consumer demand has led to an increase in the hours worked by employees in the industry. The total hours scheduled between Monday-Wednesday of the opening week jumped 17% from the previous week, with pubs accounting for a 13% increase, restaurants 33%, and QSR 15%.
For the second week of the EOTHO initiative, operators readjusted their staffing levels to meet demand and there was a 4% increase in the hours scheduled, when compared to the prior week. The hours scheduled at pubs remained flat, restaurants increased by 14% and QSR by 5%.
Sebastien Sepierre, Managing Director – EMEA at Fourth, said: “The Government’s Eat Out to Help Out initiative has had a significant impact in driving footfall to hospitality venues between Monday to Wednesday. Reinstating consumer confidence in the safety of eating and drinking out of home is paramount to getting the industry back on its feet and on track to achieving pre-Covid operating levels. The good weather has also encouraged consumers to return to hospitality venues, and has allowed businesses to extend capacity with outdoor areas, with the pub sector reaping the rewards.
“With uncertainty around consumer demand in the first week of the initiative, and some employees still furloughed, operators were understandably cautious with managing their staffing levels. However, following the positive spike in trading during the first week, there has been an increase in the number of hours scheduled in the industry, which in turn will have a positive impact on the overall customer experience, which is crucial to ensuring the initiative generates a sustained positive impact for the industry.”
About Fourth Enterprises
Fourth Enterprises LLC, the parent company of HotSchedules and Fourth, provides end-to-end, best-in-class technology and services for the restaurant and hospitality industries. Their inventory and workforce management solutions, coupled with the industry’s most complete data and analytics suite, give operators the actionable insights they need to control costs, scale profitability, improve employee engagement, and maintain compliance. Headquartered in Austin, Texas, Fourth Enterprises, serves more than 7,000 customers across 120,000 locations globally. For more information, please visit www.fourth.com.
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